Frequently Asked Questions

Get answers to common questions about Late Fee.

Our Late Fee is applied when a client arrives beyond the permitted grace period for lash appointments. It helps keep schedules on time and ensures other clients receive full services. Fee details and grace periods are provided at booking and in reminder messages.

Late Fee amounts vary by service length; for lash services the fee is typically a percentage of the service or a set flat rate. Specific charges are listed during booking and in our policies — contact us if you need exact fee details for your appointment.

Yes, we offer a standard grace period to accommodate minor delays. If arrival exceeds that window, the Late Fee is charged or the appointment may be shortened. Exact grace durations are confirmed at booking and in appointment reminders to avoid unexpected charges.

Often yes — if you notify us promptly and the schedule allows, we will reschedule without assessing the Late Fee. Late notice or limited availability may still incur a fee. Contact us immediately to explore rescheduling options and avoid charges.

The fee itself does not impact future bookings, but repeated late arrivals can lead to stricter booking requirements or prepayment. We communicate policies clearly to help clients maintain good standing. Consistent punctuality preserves appointment flexibility and prevents additional booking restrictions.

Late Fees can be paid online, by phone, or in person at your appointment. If you believe a fee was applied in error, contact our front desk with booking details within 48 hours and we’ll review and resolve disputes promptly.